Returns and Exchanges
30-day Return Policy
to ensure that you are completely satisfied with your shopping experience, we gladly offer returns and exchanges. If you are at all unfulfilled with your purchase, you may return the item(s) in its original form (unworn, with tags) within 30 days of receiving your order for refund, store credit and or exchange (less shipping costs). Returns must include all tags, accessories, and packaging. we reserve the right to charge a reasonable restocking fee if products are return with missing or damaged content. Returns made after 30 days will be returned to the customer.Damaged or Missing Items
If you have received a damaged item, or if your order was incomplete, please notify us within 3 business days upon receiving the package. We will send you a pre-paid return label and shipping will be on us.Sale Items
Sale items are non-refundable, but is qualified for store credit & exchange. Items marked FINAL SALE are not eligible for a return. Please do not return final sale items to us, they will be shipped back to the customer.Return & Exchange Process
To expedite your return, please fill out and submit the online return form.Upon receiving the item(s) for return, it may take up to 3 -4 days for the refund to show on your billing statement. We recommend that you send your items with a tracking number or delivery confirmation to ensure safe delivery to Tokyolux.
Exchanges may take 1 to 2 weeks for complete transaction. Return processing is completed in the order they are received. Exchange items must be sent back within 30 days of receiving the original order for a refund. Any exchange items sent back after 30 days from the original order will be eligible for store credit only.
Send Returns to: Tokyolux 15937 Colorado Ave Paramount Ca 90723
